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2008年09 期
| 标题 |
| 铁路客运站旅客服务质量评价体系与方法研究(30 卷) |
| 英文标题 |
| Research on Passenger Service Quality Evaluation System and Evaluation Method of Railway Passenger Stations |
| 摘要 |
| 为提高我国铁路客运站旅客服务质量，研究其评价体系与评价方法。在分析铁路客运站相关服务的基础上，建立了铁路客运站旅客服务质量评价体系，然后以层次分析法、专家评审法和旅客调查法建立了合理有效的数学模型，通过实例验证了方法的可行性与有效性，为铁路客运站提高旅客 |
| 作者 |
| 新闻作者:田志强，韩 君，潘金山 |
| 关键字 |
