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2008年04 期
| 标题 |
| 基于乘客需求的旅客列车服务质量评价体系研究(30 卷) |
| 英文标题 |
| Research on Service Quality Evaluation System of Passenger Trains Based on Passenger Demand |
| 摘要 |
| 在阐述旅客列车服务质量内涵的基础上，对旅客列车服务质量评价现状进行分析。从乘客需求的角度出发，构建旅客列车服务质量评价模型，通过建立评价指标体系、确定指标权重、进行旅客问卷调查、分析调查结果，从横向和纵向两方面对旅客列车的服务质量进行评价。通过算例说明基 |
| 作者 |
| 新闻作者:张迦南，杨 浩 |
| 关键字 |
