Passenger Service System

Short profile of the ticketing system

Since its launch in 1996, the China Passenger Rail Ticket Sales and Reservation System has gone through the 1.0, 2.0, 3.0, 4.0, 5.0, 5.1 and 5.2 versions, and three levels of developments by the Minsitry of Railway, regional centers and railway stations, and is now a networked national ticketing system incorporated of the Ministry of Raiwlay center, 18 regional ticketing cetners, more than 2,000 networked stations and more than 15,000 sales outlets/windows. The services provided by the system cover the entire spectrum of passenger transit, ranging from the maintenance of basic operation data of the rolling stocks, management and scheduling of the tickets, ticket sales, accounts settlement, to statistic analysis of sales data and searching of different information, which have replaced manual operations entirely with computer functions, thus enabling the operators/staff to organize passenger transport work in a sound, easy, fast and flexible manner. Meanwhile, in order to achieve maximum accessibility and ease of use, 11 railway Administrations have launched telephony ticketing service totaling 64,000 phones, while all the multi units have commenced online ticketing and real-name ticketing service. Ticketing outlets at all the cities above the prefecture level now support ticket purchase via credit card, offering significant convenience to ticket buyers. As of today, the system totals a daily passenger capacity at approx. 4 million (max. daily more than 8 million), and annual capacity at 1.6 billion.

Fully incorporated of the leading theories and principles in the computer field home and abroad, the ticketing system has solved issues such as high concurrency and massive storage through proper applications of cloud computing, Internet of Things, and dynamic load balancing know-how, and by offering intelligent, automatic and graphic solutions for functions like real-name ticketing, ticketing organization and automatic quota classification, thus significantly simplifying the work of site operators. The system is the winner of multiple awards domestically and internationally, including: First State Award for Scientific and Technological Advancements 2000, Mayor Scientific and Technological Achievements in the 95 State Scientific and Technological Breakthrough Program, COMPUTERWORLD SMITHSONIAN international information technology award in USA 2000, and the 2nd Prize of the China Computer Federation, Wang Xuan Award 2006.

Ticket Monitoring System

The ticket monitoring system (TRSMS) is a universal information system monitoring software that features monitoring functions for the database, mainframe and network among other universal/general system resources, and could also offer customized monitoring according to the business applications to meet personalized monitoring needs. Working with the knowledge gathering and searching mechanism, the system provides capabilities for auxiliary failure diagnosis, failure locating and development of response solution. This function is a major breakthrough in the technologies of monitoring system.

Short Profile of the Customer Service Center

In order to offer greater convenience to travelers, and improve the quality and competence of railway services, the Ministry of Railway has developed the website of China Railway Customer Service Center, in which the passenger transit system is one of the key windows to the vast number of passengers, as it provides people with correlated travel services. After logging onto the passenger transit system, customers may reserve tickets for intercity Beijing-Tianjin Railway, and Beijing-Shanghai HSR, and search for information such as train schedule, fare, train punctuality/delays, remaining tickets and ticket sales outlets.

The system boasts a cutting-edge technical framework that allows for high amount of concurrent visits, ultra performance and massive data processing, and features friendly and easy-to-use interfaces. Passengers nationwide may no longer need to queue, but instead buy the tickets for the trains available on the internet through the system. As such, the system has offered convenience to the general public, and provided the society with rich, convenient and quality service option. And has received positive recognitions from the communities.

Decision Support System of China Railway Passenger Transport at Railway Administration Level

In accordance with the General Technical Proposal for Decision Support System of China Railway Passenger Transport, as well as the business needs of the field workers, the marketing/sales system provide data collection and consolidation, passenger flow investigation and forecasting, operational analysis and evaluation, business monitoring and warning, and operational decision supports through the utilization of tools like BI, WEB and GIS on the basis of real-time passenger traffic and historic data, and therefore, provides the management and service personnel at railway administrations and stations with a complete and flexible data analysis and decision support platform.

The marketing/sales system has established a system structure independent from the ticketing system, and adopts the B/S and C/S incorporated application model. As such, the system shows fine performance in terms of efficiency and operational flexibility, and reflects the real-time monitoring/warning, completeness of passenger transport data, breadth of analytical scope and richness of exhibition methods.

Currently, the system is in operation in railway administrations of Guangzhou, Chengdu, Shanghai and Wuhan.

Information System for General Passenger Transport Service

Information System for General Passenger Transport Service breaks into three levels: Ministry of Railway, regional centers and passenger stations. With ticket information as its basis and scheduling as its focus, this system is a daily passenger operation management and emergency command platform that provides technical supports for human-centered services, informationized management, onsite emergency command and refined operation & management.